Privacy Policy

Aurora Echo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aurora-echo.com and use our services.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

Personal Data

When you voluntarily provide it to us, we collect personally identifiable information such as your name, email address, postal address, and any other information you choose to provide when filling out forms on our website or contacting us directly.

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for various purposes, including:

• To respond to your enquiries and provide requested services
• To send you information about our services that may interest you
• To improve our website and service offerings
• To analyse usage patterns and optimise user experience
• To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent, which you may withdraw at any time
• Performance of a contract or to take steps at your request prior to entering into a contract
• Compliance with legal obligations
• Our legitimate interests, provided they do not override your fundamental rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, we retain enquiry data for up to three years following your last interaction with us.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Service providers who assist us in operating our website and conducting our business, bound by confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users or others

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to object to or restrict processing
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the details provided below.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Aurora Echo
Level 12, 88 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]